Strategic Account Manager

Department: Sales

Employment Type: Full time

Location: Remote, UK

About Amplience

About now, you’d expect us to tell you what Amplience does.

Well, we don’t do the expected.

Instead, we want to tell you what we believe in: Freedom.

Because Freedom is everything that Amplience stands for. It’s in the way we work, the way we think, the way we empower our customers.

And if you choose to join us (we’d be honored) you’ll have the Freedom to work however and wherever you want.

Oh, and in case you were wondering, Amplience is a commerce experience platform that takes the heavy lifting out of digital content, giving you the Freedom to create digital experiences without limits.

We already work with over 400 leading retails brands and counting, including the likes of Crate & Barrel, Traeger Grills, Ulta Beauty, Coach, Otto Group, GAP, Currys, Argos and The Very Group.

We’ve got over 200 employees across the world, with $180 million of investment behind us and huge, exciting growth plans ahead. And we’d love you to come along for the ride.

Are you in?

What to Expect

Building longer term and sustainable customer relationships to drive customer retention (renewals) and customer value (up-sell), as well as to liaise with the Customer Success team to improve the overall level of customer satisfaction in EMEA region.

Taking commercial ownership of these accounts and ensuring that we are delivering value to clients and remaining relevant throughout the customer lifecycle.

Amplience promotes a “remote-first” approach. We have 4 lovely offices throughout EMEA and North America and we’d love to see you in whichever is closest to you. However, we appreciate that flexibility is key to all our lives, so all we ask is that you are willing and able to come in when required; once a week/month depending on your team and location. Our Talent team will be more than happy to discuss this with you in more details so please feel free to ask!

Key Responsibilities

Build exemplary relationships with senior stakeholders within our existing customer base to create meaningful, value orientated, outcomes for our customers.
Ensure revenue retention through successful use of Amplience and ecosystem platform solutions, remaining relevant at all times.
Identifying opportunities and driving additional revenue through the adoption of platform solutions (existing and new).
Maintain tight communications with the Customer Success and Solutions team in managing customer expectations and queries.
Constantly educate clients on company value and opportunity.
Perform business analytics on the customer's data to identify and present areas for the customer's highest need of focus and/or opportunity for return on investment.
Liaise where appropriate with Account Directors to efficiently transition existing and new business into the new AM structure.
Contribute to Amplience Product and go-to-market strategy.
Build and maintain close relationship with the Company’s Strategic Partners to facilitate platform adoption strategy.

Skills Knowledge and Expertise

3-5 years experience and successful track record in Account Management, delivering value to customers.
Excellent knowledge of SaaS and Cloud software solutions, marketplace and ecosystem.
Strong background with Structured Account Planning.
Experience in dealing with customers in the Retail sector.
Commercially astute and able to negotiate successful outcomes.
Strong relationship-building skills and track record with the ability to develop and build profitable and successful working relationships in the EMEA region.

Benefits

So what’s in it for you? Aside from using some great technologies and working with smart friendly people who are very generous with their knowledge, we have a great set of benefits to recognise everybody’s individual needs.

Competitive salary
Flexible working arrangements
Discretionary bonus scheme
Company pension scheme
Enhanced maternity & paternity policies
Extra holidays once you've been with us for a while
The option to purchase additional holidays
Charity / volunteer days
Life assurance policy
Ride to work scheme
Season ticket advance loans

Apply Now

About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process