Order Desk Clerk - 6 Month Contract

Department: Finance

Employment Type: Fixed term_contract

Location: Middlesbrough, UK

We’re here to rid the world of bad shopping experiences.

It’s a bold aim, and one that needs both a dynamic team and a very different way of working.

That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.

Our people are all stewards of the business, helping us to win through care, commitment and conviction – and in return we open up a whole new world of flexibility around where, when and how you work.

It’s an exciting time to be part of Amplience. We have new leadership, new goals and new opportunities. So let’s find out where you fit in…

And if you’re still wondering what we actually do…

Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Liberty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fuelling truly personalized and connected experiences.

We are now seeking a proactive, detail-oriented Order Desk Clerk (also known as Deal Desk Support) to join our dynamic team and play a crucial role in supporting our Sales and Key Account teams.

Role Overview

The Order Desk Clerk will be a key part of our Sales Operations function, ensuring smooth, accurate, and timely processing of all customer contracts and associated documentation. You will work closely with the Sales team to generate order forms, manage approvals, and maintain our contract management system to the highest standards of accuracy.

This is a fantastic opportunity for someone highly organised, with a passion for precision, process management, and customer service, who thrives in a fast-paced environment.

Key Responsibilities

Contract and Document Management / Preparation / Approval:
Order Form Creation and Management
Generate renewal order forms 30 days prior to renewal date.
Proactively send renewal order forms to Sales and Key Account Directors for review and customer delivery.
Create new order forms and supporting documentation packs based on pricing and deal specifics provided by Sales.
Ensure order forms are submitted through the internal approval process and stamped with necessary authorisations.
Load approved documents into the e-signature platform (e.g., DocuSign, PandaDoc) and distribute to customers for execution.
Manage incoming MNDA (Mutual Non-Disclosure Agreement) requests; prepare and distribute MNDA documents for signature.
Ensure all fully executed contracts and order forms are accurately filed and stored in the designated document management systems.
Maintain a contract management database by capturing key details from newly signed orders and historical contracts.
Support audit and compliance activities by ensuring contracts are consistently maintained and easily accessible.
Cross-functional Collaboration
Liaise with Legal, Finance, and Customer Success teams to ensure contract compliance and accuracy.
Collaborate with the Sales Operations team to improve order processes, workflows, and documentation templates.
Identify process bottlenecks and recommend improvements to enhance deal velocity and efficiency.
Participate in the rollout of new tools and systems related to sales operations and contract management.

Skills Knowledge and Expertise

Previous experience in a Sales Operations, Deal Desk, Contract Administration, or Order Management role (preferably within a SaaS or technology company).
Excellent organisational skills with strong attention to detail.
Familiarity with CRM platforms (e.g., Salesforce) and e-signature tools (e.g., DocuSign, Adobe Sign, PandaDoc).
Understanding of contract management processes and legal terminology (especially relating to SaaS agreements) is a plus.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication skills, both written and verbal, and the ability to work cross-functionally.
Proactive and self-motivated with a customer-first mindset.
High degree of confidentiality, professionalism, and discretion when handling sensitive information.

Desirable Attributes

Experience working with SaaS contract structures (e.g., subscriptions, renewals, amendments).
Familiarity with GDPR and other relevant compliance frameworks related to contract management.
Basic understanding of pricing models, discounting structures, and revenue recognition principles.

Benefits

💼 Core Financial Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon (moved from Aviva in 2024)

Discretionary Bonus Scheme

· Up to 10% of base salary

· Linked to company performance

🧘‍♂️ Time Off & Leave

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement
3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

· 12 weeks full pay

· 12 weeks at 50% pay

· 15 weeks at statutory maternity pay (SMP)

· 13 weeks unpaid

Enhanced Paternity Leave

· 2 weeks full pay

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

🧑‍💻 Flexible Working

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

🎁 Additional Perks

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

🤝 Recognition & Referral

Employee Referral Bonus

· £1,200 / €1,400 / $1,500

· 50% paid at 4 months, 50% at 7 months post-hire

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

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https://careers.amplience.com/

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About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process

Applied
Review Application
Recruitment Interview
1st Interview
2nd Interview
3rd Interview
Hired