Experience Architect

Department: Expert Services

Employment Type: Permanent

Location: East Coast, US

The Experience Architect is the lead voice for all technical communications related to customer-facing experience concepts, assisting with requirements gathering and prioritization, scope validation, targeted training, and delivery planning, while maintaining a continued influence over technical, strategic, and usability direction of every Amplience initiative.

You’ll also be responsible for the management and delivery of technical documentation, and acts as a point of contact for technical questions and escalations.

Responsibilities include:

Upkeep of Confluence Project Spaces (technical perspective)
Shared Customer Space contributor (Showpad)
Solution issue management & communications
Solution proposal review & validation
Documentation of proposed solutions
Technical workshop lead
Oversight of schema development, migrations, etc

Project-specific Specialization:

Issue diagnosis, recommendation & remediation
Integration, data flows & transformation, technical architecture
Solution architecture & related platform considerations
Platform provisioning & configuration strategy
Delivery & support effort estimation

Key Responsibilities

Collaborate with cross-functional colleagues within the context of a project or customer initiative.
Build confidence through credibility, integrity, and positive consultation.
Understand context and complexity in issues, requests, and proposals, and translate concepts appropriately between relevant parties.
Identify, navigate, and propose mitigations regarding risk in requests, proposals, architectural considerations.
Pro-actively offer guidance in response to questions, delivery plans, technical and UX proposals.
Translate business requirements to achievable technical solutions.
Take a measured and pragmatic approach to risks and opportunities of change management and digital transformation programs.
Lead consultative calls covering topics including, but not limited to experience architecture, browser capability, native application considerations, multi-channel displays, content strategy, ideal content and asset flows, site optimization, and caching best practices.
Recommend appropriate course of action in response to a proposal, issue, or request.
Support proofs of concept (developed by customers and approved partners) by sharing expertise, consultative guidance, and documented recommendations.
Demonstrate capability of the Amplience platform, with relationship to contextual presentation of content and digital assets
Navigate solution discussions within the context of related platforms, integrations, screens, and user experiences.
Co-author documentation and other artifacts, often as outputs to service engagements (our “Amplifiers” or accelerators)
Play a leadership role in the further development and evolution of the Premier Success practice.

Skills Knowledge and Expertise

Minimum of 5 years in a technical development role; 3 years in a technical consulting role
Strong customer-facing skills, including opportunity support, presentation development & delivery
Demonstrable thought leadership in UX and related technologies
Frontend web development expertise, including mastery of HTML, CSS and JavaScript
Working knowledge of solution integration via APIs
Deep understanding of the architectural and business role of CMS, from a technical and business perspective
Proven ability to collaborate with technical counterparts, and maintain a ‘communication short-hand’ between product teams, system integrators, creative, marketing and business users
Experience delivering solutions within common development methodologies (Scrum, Agile or Waterfall)
Hands-on experience delivering technical solutions within the commerce domain, including all or a sub-set of legacy/’monolith’, MACH, Composable, PWAs, SPAs, SSGs, Client-Side vs Server Side.
Previous experience working with any of the following: GraphQL, Webhooks, Handlebars, JSON and/or a CMS platform is a plus
Familiarity with various headless deployment and app container strategies, like Vercel, Kubernetes, Azure, Amazon, Docker
Familiarity with API-driven applications and troubleshooting API calls with Postman
General understanding of frontend frameworks such as React/Next, Svelte/Kit

Competencies/Abilities

Examples:
Positive, proactive, collaborative, and solution-focused
Demonstrable ability to break complex problems down and provide options to both technical and business audiences
Experience working and collaborating with disparate (and often virtual) teams
Inspire confidence through strong communication skills and clear delivery style
Ability to effectively manage and prioritise concurrent tasks
Embrace and respond well to change in a dynamic and fast changing sector
Detail oriented, self-motivated and well-organized

Benefits

So what’s in it for you? Aside from using some great technologies and working with smart friendly people who are very generous with their knowledge, we have a great set of benefits to recognise everybody’s individual needs.

Benefits for Amplience US employees are provided by Insperity. Full information available on request. Our benefits include:

Medical, Dental & Vision
Paid sick leave
Employee assistance program
Voluntary life Insurance
Enhanced family leave
401k with company match
Adoption assistance

Benefits may vary by position and eligibility rules. If you have any questions please contact the Talent team.

Apply Now

About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process