Experience Architect

Department: Expert Services
Employment Type: Permanent
Location: East Coast, US
The Experience Architect is the lead voice for all technical communications related to customer-facing experience concepts, assisting with requirements gathering and prioritization, scope validation, targeted training, and delivery planning, while maintaining a continued influence over technical, strategic, and usability direction of every Amplience initiative.
You’ll also be responsible for the management and delivery of technical documentation, and acts as a point of contact for technical questions and escalations.
Responsibilities include:
  • Upkeep of Confluence Project Spaces (technical perspective)
  • Shared Customer Space contributor (Showpad)
  • Solution issue management & communications
  • Solution proposal review & validation
  • Documentation of proposed solutions
  • Technical workshop lead
  • Oversight of schema development, migrations, etc
 Project-specific Specialization:
  • Issue diagnosis, recommendation & remediation
  • Integration, data flows & transformation, technical architecture
  • Solution architecture & related platform considerations
  • Platform provisioning & configuration strategy
  • Delivery & support effort estimation

Key Responsibilities

  • Collaborate with cross-functional colleagues within the context of a project or customer initiative.
  • Build confidence through credibility, integrity, and positive consultation.
  • Understand context and complexity in issues, requests, and proposals, and translate concepts appropriately between relevant parties.
  • Identify, navigate, and propose mitigations regarding risk in requests, proposals, architectural considerations.
  • Pro-actively offer guidance in response to questions, delivery plans, technical and UX proposals.
  • Translate business requirements to achievable technical solutions.
  • Take a measured and pragmatic approach to risks and opportunities of change management and digital transformation programs.
  • Lead consultative calls covering topics including, but not limited to experience architecture, browser capability, native application considerations, multi-channel displays, content strategy, ideal content and asset flows, site optimization, and caching best practices.
  • Recommend appropriate course of action in response to a proposal, issue, or request.
  • Support proofs of concept (developed by customers and approved partners) by sharing expertise, consultative guidance, and documented recommendations.
  • Demonstrate capability of the Amplience platform, with relationship to contextual presentation of content and digital assets
  • Navigate solution discussions within the context of related platforms, integrations, screens, and user experiences.
  • Co-author documentation and other artifacts, often as outputs to service engagements (our “Amplifiers” or accelerators)
  • Play a leadership role in the further development and evolution of the Premier Success practice.

Skills Knowledge and Expertise

  • Minimum of 5 years in a technical development role; 3 years in a technical consulting role
  • Strong customer-facing skills, including opportunity support, presentation development & delivery
  • Demonstrable thought leadership in UX and related technologies
  • Frontend web development expertise, including mastery of HTML, CSS and JavaScript
  • Working knowledge of solution integration via APIs
  • Deep understanding of the architectural and business role of CMS, from a technical and business perspective
  • Proven ability to collaborate with technical counterparts, and maintain a ‘communication short-hand’ between product teams, system integrators, creative, marketing and business users
  • Experience delivering solutions within common development methodologies (Scrum, Agile or Waterfall)
  • Hands-on experience delivering technical solutions within the commerce domain, including all or a sub-set of legacy/’monolith’, MACH, Composable, PWAs, SPAs, SSGs, Client-Side vs Server Side.
  • Previous experience working with any of the following: GraphQL, Webhooks, Handlebars, JSON and/or a CMS platform is a plus
  • Familiarity with various headless deployment and app container strategies, like Vercel, Kubernetes, Azure, Amazon, Docker
  • Familiarity with API-driven applications and troubleshooting API calls with Postman
  • General understanding of frontend frameworks such as React/Next, Svelte/Kit
  • Examples: 
  • Positive, proactive, collaborative, and solution-focused
  • Demonstrable ability to break complex problems down and provide options to both technical and business audiences
  • Experience working and collaborating with disparate (and often virtual) teams
  • Inspire confidence through strong communication skills and clear delivery style
  • Ability to effectively manage and prioritise concurrent tasks
  • Embrace and respond well to change in a dynamic and fast changing sector
  • Detail oriented, self-motivated and well-organized


So what’s in it for you? Aside from using some great technologies and working with smart friendly people who are very generous with their knowledge, we have a great set of benefits to recognise everybody’s individual needs.

Benefits for Amplience US employees are provided by Insperity. Full information available on request. Our benefits include: 
  • Medical, Dental & Vision
  • Paid sick leave
  • Employee assistance program
  • Voluntary life Insurance
  • Enhanced family leave
  • 401k with company match
  • Adoption assistance
Benefits may vary by position and eligibility rules. If you have any questions please contact the Talent team.   

About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process

  • Applied
  • Review Application
  • Recruitment Interview
  • Technical Interview
  • 2nd Technical Interview
  • 3rd Interview
  • Hired

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