Mid-Level Operations Engineer

Department: Operations

Employment Type: Full time

Location: North East England

As a Mid-Level Operations Engineer, you’ll play a hands-on role in building and supporting our cloud infrastructure. You’ll collaborate with different functions throughout the business including developers and your peers within operations to ensure systems are performant, secure, and resilient. This role is ideal for someone with practical experience in cloud platforms (especially AWS), strong Linux fundamentals, and a drive to automate and improve.

Key Responsibilities

Support and enhance cloud infrastructure, primarily on AWS, including provisioning, monitoring, and maintenance.
Implement security best practices, such as IAM policies, key/cert management, logging, and vulnerability remediation.
Automate operational tasks using scripting (e.g. Bash, Python) and infrastructure-as-code tools such as AWS CDK, Cloudformation and Terraform.
Contribute to change management processes, including planning, documentation, peer review, and post-deployment verification.
Monitor system health and performance, investigate incidents, and participate in an on-call rotation.
Collaborate with engineering teams on deployment pipelines, system architecture decisions, and troubleshooting production issues.
Manage secrets, credentials, and configurations securely across environments.
Write and maintain internal documentation for systems, procedures, and infrastructure.

Skills Knowledge and Expertise

Skills & Experience

Solid practical experience with AWS core services (EC2, ECS, ASG's, S3, IAM, RDS, Lambda, etc).
Good understanding of AWS Well-Architected Framework
Strong knowledge of Linux systems administration (Fedora, RHEL, etc.).
Understanding of networking principles (DNS, VPCs, firewalls, ACLs, etc).
Knowledge of DNS, CDN, caching, firewalls, load balancers, and WAFs to ensure secure and performant web delivery.
Familiarity with IaC tooling such as AWS CDK, CloudFormation and Terraform.
Good scripting skills such as Bash and Python.
Understanding of modern observability tools and a demonstrated ability to implement the SRE approach to reliability.
Awareness of security practices such as key management, IAM hardening, secrets handling, and vulnerability scanning.
Exposure to CI/CD pipelines and Git-based workflows.
Ability to participate in 24/7 support rotations and respond to incidents effectively.
Ability to adapt and manage workloads effectively based business priorities in an agile environment.

Mindset & Approach

Customer and team centric
Comfortable working independently on assigned tasks while collaborating with wider teams.
Eager to learn and grow, especially in areas like infrastructure automation and system reliability.
Demonstrates a logical problem-solving mindset and ownership of tasks.
Communicates effectively and collaborates across teams.

Additional Skills

Experience with serverless architectures and container orchestration (e.g. ECS, EKS, Kubernetes).
Exposure to monitoring and logging tools like CloudWatch, Datadog, or Prometheus.
Understanding of incident management processes and improving observability.
Knowledge of compliance frameworks (e.g. ISO 27001, SOC2) or security certifications.

Benefits

💼 Core Financial Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon (moved from Aviva in 2024)

🧘‍♂️ Time Off & Leave

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement
3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

· 12 weeks full pay

· 12 weeks at 50% pay

· 15 weeks at statutory maternity pay (SMP)

· 13 weeks unpaid

Enhanced Paternity Leave

· 2 weeks full pay

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

🧑‍💻 Flexible Working

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

🎁 Additional Perks

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

Eyecare

· Reimbursement for a standard eye exam every two years

🤝 Recognition & Referral

Employee Referral Bonus

· £1,000 / €1,139 / $1,337

· 50% paid at 4 months, 50% at 7 months post-hire

Fraudsters are always looking to take advantage of people searching for a job online. In part, this is because job listings are the ideal place to exploit a job seekers vulnerability. Job scams come in lots of different shapes and sizes, but they most commonly involve scammers posting adverts or contacting people out of the blue about unrealistic job opportunities. Amplience takes the security and safety of your personal data very seriously.

In terms of career opportunities and vacancies, we will only use:https://www.amplience.com/careers/
https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: infosec@amplience.com.

Apply Now

About Amplience

Amplience is an API-first, headless CMS and DAM in one: a unified platform for commerce content that does everything you need it to. Organize, find and enrich all your assets from a central library. Optimize and automate your product media, images and videos.

Plan, schedule, produce and deliver customer experiences. Do it all from the same platform.

And do more of it. Better, and faster, than ever.

Our Hiring Process

Applied
Review
Hired