Customer Support
From Glitch to Gone
Proudly led by (very clever) humans, our support puts you in touch with real people, ready to tackle any incident quickly and efficiently.
Looking For Support Now?
Check out our documentation or submit a help ticket through our Support Portal.
Amplience Support Hits Differently
Exceptional support you can rely on always – no stress, just solutions.
24/7 Global Support
Our global team of support engineers who use the follow-the-sun model across multiple time zones, giving you access to expert assistance 24/7, 365 days a year, wherever you are.
Seamlessly Managed
Say goodbye to waiting in line with our cloud-based ticketing system that lets you effortlessly track and submit queries – plus real-time updates, streamlined in one easy place for all your interactions.
Best-In-Class Support
We take support seriously. That’s why our certified engineers adhere to ITIL, a globally recognized framework for service excellence that ensures our support is efficient, standardized, and always delivers top-tier solutions.
Real People, Always
No more chatbots or automated replies, when you reach out to us, you’ll always be greeted by a real engineer with the precise expertise you need – giving you faster solutions, personalized assistance, and a superior support experience.
Success Plans
Elevate your experience with Success Plans. Choose from our range of Success Plans to unlock increasing levels of service and SLAs tailored to your needs.
Speed That Speaks for Itself
00:03:11
Average Incident First Response Time
Customers typically receive first responses to incidents within 3 minutes and 11 seconds.
01:20:00
Average Incident Full Response Time
On average, urgent issues are resolved within 1 hour and 20 minutes.
I doubt there’s another support team in the industry who sets higher standards than Amplience – we push ourselves every day to give better, faster, more personalized service, no matter the time, the issue or the customer. If you need us, we’re there.
Zai Anjum, VP of Customer Services, Amplience
Learn More About Our Success Plans
We offer a range of success plans with increasing levels of service and expertise.