Success Plans
Your Success Partner
Planning beyond go-live, rely on our team to help you stay ahead of the curve
Available Across All Plans
Real human support with deep platform and industry knowledge.
Guaranteed response times on all support plans that blow competitors out of the water.
The highest full platform availability SLA across every contract.
Supporting Every Stage of Growth
Choose from a range of plans with increasing levels of service and expertiseCore Success
Self-guided resources including documentation and videos.
Service Level Agreements
Priority First Response SLA
P1: 4 hours
P2: 6 hours
Full Platform Avalability SLA
99.9%
Content Delivery (CDN) SLA
99.95%
Content Delivery (API) SLA
-
Service Credit
-
24/7 Support Portal
Phone Support
-
Slack/Teams Channel
-
Designated Account Team
-
Success Accelerator Points
-
Cost
Included in all contracts
Pro Success
Expert help with industry-leading service and priority response SLAs.
Service Level Agreements
Priority First Response SLA
P1: 1 hours
P2: 2 hours
Full Platform Avalability SLA
99.9%
Content Delivery (CDN) SLA
99.99%
Content Delivery (API) SLA
99.9%
Service Credit
-
24/7 Support Portal
Phone Support
Slack/Teams Channel
-
Designated Account Team
-
Success Accelerator Points
-
Cost
Contact Us
Premier Success
The highest level of expertise including a designated account team & success accelerator points.
Service Level Agreements
Priority First Response SLA
P1: 15 min
P2: 1 hour
Full Platform Avalability SLA
99.9%
Content Delivery (CDN) SLA
99.99%
Content Delivery (API) SLA
99.9%
Service Credit
24/7 Support Portal
Phone Support
Slack/Teams Channel
Designated Account Team
Success Accelerator Points
Included
Cost
Contact Us
It’s reassuring having Amplience as a partner who are equally evolving with us, as they are constantly innovating.”
Pippa Wingate, eCommerce Content, Coordinator, Sweaty Betty
Success Accelerators
Premier customers have exclusive access to an evolving catalogue of professional service packages to boost success.
Migration & Configuration
Asset Migration – Migrate assets from one Content Hub to another or from an external platform.
15 points
Asset Scripting – A scripting layer to automate workflows or run a one-time script against assets within your Content Hub(s).
10 points
Content Modeling - Promote best practices and validate initiatives when modeling new content types.
15 points
Adoption & Process Optimisation
Process Diagnostic – A detailed efficiency assessment of your content production process.
15 points
Adoption Audit – A review of how well your teams are utilizing the platform features most relevant to their tasks/jobs.
15 points
Training & Enablement
Business User Training – Train new team members on the core concepts of the Amplience platform and business user experience.
10 points
Strategic Workshops
Solution Validation – We review and validate initiatives, such as business user workflows, technical approaches, and UX customizations.
10-20 Points
Developer Orientation for Composable – A hands-on walkthrough for developers and technical teams when you start to work with our ASCC solution.
15 points
Not Sure Which Plan You Need?
Ask about our plans, success accelerators, or anything else. Our knowledgeable reps are ready to help.