The world of retail was already changing before Covid-19, now the need for change is unstoppable. Creating great customer-first experiences is more important than ever. Hosted by Amplience and sponsored by commercetools and Myplanet, we explored the effects of Covid-19 on the retail landscape, delved into customer case studies, explored how to create the best possible customer-first commerce experiences, and how a headless architecture might be the way to do it.